Just a quick reminder:
Please make sure that you are signed into LibAnswers (Ask Us) during your service desk shifts. In addition, please sign in during your off desk hours if your workflow permits. This is particularly important on weekends and evenings.
NEW Canned Messages and Templates added!
We have added quite a few new canned messages (for chats) and templates (for emails) recently. Please take a few minutes and check them out. It might save you a lot of time. Below is a list of all the titles of the templates. Canned message titles will be the same. I apologize but the titles below are not linked. If you have any suggestions for templates, please let Heather Wefel know.
- How to place an Interlibrary Loan (ILL) request? MOBIUS, Prospector
- What types of items may I request through Interlibrary Loan (ILL)? MOBIUS, Prospector, WorldCat
- How many items may I request through Interlibrary Loan (ILL)? MOBIUS, Prospector, WorldCat
- What happens if I lose my Interlibrary Loan (ILL) item? MOBIUS, Prospector, WorldCat
- What if an Interlibrary Loan (ILL) request is no longer needed? Canceling Interlibrary Loan MOBIUS, Prospector, WorldCat
- How do I contact the library’s Interlibrary Loan (ILL) Department? MOBIUS, Prospector, WorldCat
- Library Donations
- Passport Application Locations
- Reserve a Meeting Room
- Holds Hopper Information
- Forgot Pin – how to change or reset library card pin
- How to Pay Library Fines (in-person, by mail, online)
- Reading History
- Communico -Classes and Events Link and Video Tutorial
- Tax Forms
- How to place a hold (How do I reserve an item?)
- How do I access my library account online?
- What is My Library Card Number?
- Hold Reserve Terminology (Active, Inactive, Pending, Etc.)
- New Library Card (in physical branch, curbside, and through LibAnswers)
- Read, Listen, Watch, Play! (Introduction to Downloadables and Streaming)
- Local Author
- Lost Library Card Replacement
- Fine Free Explanation and Overdue Notices Timeframe
- How do I register for Outreach (Library to You)?
- Classes and Events Proposal Form for Potential Performers/Presenters
- Temporary (PACReg) Library Card Expiration
- Renew Card with a +
- Notary Services
- Saved Lists to Holds List
- Flipster – Getting Started
- Kanopy – Getting Started
- Hoopla Instructions
- Libby: Getting Started
- Claim Returns
- Interlibrary ebook loans
- Proctoring
- How do I find out about programs and events at the Library?
- How do I get started with eBooks and eAudiobooks?
- Remote Printing / Wireless Printing / Printing Remotely
- How do I renew a book?
- Suggest a Purchase Instructions and Link
- Searching for Book Discussion Kits
- How to Suspend or Freeze Hold
- Placing Multiple Holds on One Item
- Library App – Apple iOS
- Library App – Android
- Reciprocal Borrower Program
- How to Search for Cake Pans
- Drinks and Food in Library
- Most Wanted
- Interlibrary Loan (ILL) Request for an item published less than a year ago
- Interlibrary Loan (ILL) Canceled — Why do some interlibrary loan requests go unfilled? MOBIUS, Prospector, WorldCat
- Interlibrary Loan Delivery Timeframe (ILL) MOBIUS, Prospector, WorldCat
- Interlibrary Loan Length (ILL) MOBIUS, Prospector, WorldCat
- What is Interlibrary Loan (ILL)? Interlibrary Loan (ILL) MOBIUS, Prospector, WorldCat
- Noise in the Library
- Renewal (I can’t check out an ebook; I can’t get onto a database, etc. – check their accounts first)
- Renew Card with a + Follow-up
- Renew Card with a +
- Tax Appointment
- What is my PIN?o